Frequently Asked Questions

1. What makes your gifts unique?
Every piece we offer is crafted with timeless elegance in mind. We focus on refined details and exclusivity, ensuring each gift feels truly special.

2. Can I request a custom design?
Yes. We welcome custom-made ideas and will work closely with you to bring your vision to life. Simply share your concept through our Contact form, and our design team will guide you through the process.

3. Do you offer same-day or next-day delivery?
For select products and within the Dubai, express delivery options are available. Please contact us directly for urgent requests.

4. Can I personalize my order?
Absolutely. Personalization is one of our specialties, whether through engraving, printing, or elegant packaging.

5. What is your refund policy?
Due to the personalized and custom nature of our products, no refunds or returns will be issued once the item has been delivered. We take the utmost care in crafting each piece and ensure it meets our quality standards before shipment.